1. General Policy
We strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund subject to the terms below.
2. Return Eligibility
Items are eligible for return if:
- The request is made within 7 days of receiving the item
- The product is unused, undamaged, and in original packaging
- Proof of purchase (receipt or order confirmation) is provided
3. Non-Returnable Items
The following items are generally not eligible for return:
- Bulk or custom orders
- Clearance or discounted items
- Products that have been used, installed, or altered
- Perishable or consumable materials (if applicable)
4. Damaged or Defective Items
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery
- Provide photos or videos as evidence
- We will arrange for replacement or refund after verification
5. Return Process
To initiate a return:
- Contact us via phone or email
- Provide order details and reason for return
- Await approval and return instructions
- Ship the item back as instructed
6. Refund Process
- Refunds will be processed after inspection of returned items
- Approved refunds will be issued via the original payment method
- Processing time: 7–14 business days
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable unless due to our error
8. Exchange Policy
We may offer exchanges for defective or incorrect items, subject to stock availability.
9. Right to Refuse
We reserve the right to reject returns that do not meet the above conditions.