1. Order Processing
- Orders are processed within 1–3 business days after confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
2. Delivery Coverage
We deliver across Malaysia, including:
- Peninsular Malaysia
- Sabah & Sarawak (may require longer delivery time)
3. Delivery Time
Estimated delivery times:
- West Malaysia: 2–5 business days
- East Malaysia: 5–10 business days
Delivery times may vary depending on location, courier service, and order size.
4. Shipping Fees
- Shipping fees are calculated based on weight, size, and delivery location
- Charges will be displayed at checkout or confirmed before order processing
5. Bulk Orders
Large or bulk orders may:
- Require additional processing time
- Be delivered in multiple shipments
- Incur separate logistics arrangements
6. Order Tracking
Tracking details will be provided once the order has been shipped, where applicable.
7. Delivery Issues
If there are delivery issues such as delays, missing items, or incorrect shipments:
- Contact us immediately
- We will investigate and resolve the issue as soon as possible
8. Failed Delivery
If delivery fails due to:
- Incorrect address
- Recipient unavailable
Additional charges may apply for re-delivery.
9. Risk & Ownership
Ownership and risk of products pass to the customer upon successful delivery.
10. Force Majeure
We are not liable for delays caused by events beyond our control, including natural disasters, strikes, or logistics disruptions.